Firestone at Battlefield Mall (1) is to put it bluntly, run by a bunch of incompetent low lifes.
I went there last year for new tires and requested that I keep the old tires, as there was a lot of thread still left on them.
I did not check my trunk until a day later, and guess what?
No tires! Out of 2, $100 tires!
Recently I went back to Firestone, for another tire. They told me that my air filter was filthy, and needed changed. That’s funny I thought, my car has a cleanable K&N filter that you don’t throw out, so they never looked at my filter! I did however, when I got home, and as I suspected is was squeaky clean. (more proof that they never look at it and were lying)
The story of this visit did not end there: Yesterday I was traveling out of town and had a failure of a tire. I went to the trunk expecting to mount that “doughnut” that I used to get to Firestone the last visit, only to find that the tire was utterly thrashed and useless, and Firestone never bothered either to offer to replace it or to notify my that it was not in usable condition.
Anyhow the gross incompetence of this company cost me a 70 mile, $245 tow back home, 2 spare tires, and they lied to me about the work that my car needed. (an air filter)
If I were you I would not only avoid this specific Firestone location, I would avoid the Firestone company like the plague.
FWIW I send an email to their public relations email and they did not even bother to respond. Par for the course…..